Shawbrook Bank reduces product development time by building a high performing, Agile team

Overview

Delivering at Pace

By building a high performing, Agile team and the high performing software to match, AND Digital helped Shawbrook slash its end-to-end mortgage product switch processing time from 107 days to just 13.

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The client

About Shawbrook

Shawbrook is a UK specialist bank that supports real estate professionals, SMEs and consumers with their pressing and often complex funding and savings needs. It embraces a ‘best of both’ proposition, combining great technology with human expertise to understand their customers’ individual requirements and to deliver the right finance solutions seamlessly and at scale.

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Key Outcomes

We helped improve Shawbrook’s in-house skills, reduce ongoing development costs, and drastically shorten end-to-end delivery times By the end of the project, we had:

Transformed How customer data was captured, stored and re-used. Delivered 4 months after the first product.
Automated The delivery of a fully integrated initial mortgage product switch offer journey.
Improved The broker journey reducing the time to complete a full mortgage application from 40 minutes to 8.

The Challenge

Upskilling the team
Upgrading the software

Creating a high performing team to complement high performing service development

AND Digital was asked to lead a programme of upskilling Shawbrook to establish a high-performing delivery team. At the same time, we were challenged to deliver business critical software for the bank’s customers Shawbrook's in-house development capability, has now been significantly enhanced by addressing the challenges around reliable software delivery, legacy systems, and waterfall practices. This has enabled the company to accelerate their development momentum and achieve greater success in their software development projects.

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The Process

Developing the culture to get more from tech

First, we focused on the team. With an Agile team in place Shawbrook could realise the full benefits of the software improvements we would make. We started with an Agile coach who supported weekly scrum events and helped to quickly establish the high performing Agile team. We provided Shawbrook with 1-2-1 coaching for scrum master, product owners and business analysts, ensuring that, once our work was complete, Shawbrook would be able to maintain momentum.

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Key Technologies

Microsoft Azure and React JS

We built the new services in .net and Microsoft Azure, with the front end developed using React. Projects included:

Delivery of a mortgage product switch offer form, transforming how customer data was captured, stored and re-used. Delivered 4 months after the first product.
The delivery of a fully integrated initial mortgage product switch offer journey. Bringing together automated valuations, credit checking & a financial product decision engine in one place.
Additional improvements for the broker journey reducing the time to complete a full mortgage application from 40 minutes to 8.

Throughout the lifecycle of delivering these products and coupled with the continuous improvement approach of the agile teams we implemented deployment processes that reduced Shawbrook's deployment journey from 12 hours to just 2.