Public Sector

OUR CLIENTS

Trusted digital partner
of the Public Sector

The public sector faces unique challenges when it comes to digital transformation. From navigating complex regulations and policy, to understanding and delivering on the needs of everyone - the limitations of a strict budget are just the cherry on top.

But we relish a challenge. In fact, it's where our best ideas come to life. We believe that, with the user at the centre and the right digital partner by your side, public services can be as good as (if not better than) world-class products in the private sector. By working collaboratively with public sector organisations, we equip teams with the skills they need to thrive in a digital world, and deliver the best services for the public.

We build better services today, and better equipped teams to serve the country tomorrow.

OUR APPROACH

Delivering products
with purpose

A user-centred approach for a diverse society

We're passionate about creating digital services that are accessible and inclusive for everyone. How do we ensure that? By putting the user at the centre, from Discovery to Live. Through our initial research phase, deep into our ideation process, and most importantly in real user testing - as services come to life and evolve.

For us there is no "typical" user; it's about engaging with a diverse user-base with diverse needs, and fully understanding their barriers, pain points and preferences.

Intuitive, accessible and inclusive digital services are non-negotiable. The innovation we offer on top is what's special.

HM Courts and Tribunal Service

Case study

How improved UX lowered costs and increased...

GUIDE, BUILD, EQUIP

Our unique model in the Public Sector

Guide

We guide the strategy behind successful public

services, with user data and insights at the centre.

Build

Blending our people with yours, we work as one team to build better public services, faster.

Equip

Throughout our collaboration, we equip your teams with digital skills so you can thrive independently.

COLLABORATING TO DELIVER PUBLIC SERVICES

Meet our Public
Sector Team

Chris Gray

Chief for Public Sector

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Kirsty Rhodes

Client Partnerships Lead

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Kevin Cavanagh

Client Partnerships Lead

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Jacob Farrugia

Public Sector Delivery Exec

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Lisa Talia Moretti

Digital Sociologist

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Andrew Travers

Design Principal

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THE VALUES WE KEEP AT OUR CORE

How our team works effectively

Collaborative

With closing the skills gap at our core, we're passionate about the role collaboration plays in knowledge sharing.

Equitable

Designing for public sector means additional needs aren't an after-thought. All needs must be catered for uniquely, to ensure equity of service and experience for all.

User centred

We don't come up with an idea and then bend it to suit user needs. The user comes first, and that defines every decision we make.

Working within government frameworks

Part of the Public
Sector ecosystem

We work across the UK's major public sector digital frameworks, including GCloud 13, Digital Outcomes & Specialists 6 (DOS) and Digital, Data and Technology (DDaT). In Scotland, we're also part of the Digital Technology and Cyber Services frameworks.

We adhere to Web Content Accessibility Guidelines (WGAC 2.1 AA), ensuring the services we design cater for users with visual, hearing, cognitive and motor impairments. Our work also complies with Cyber Essentials Plus, which means your data and services are in safe hands, with a team that has a range of security clearances.