Who has driven the greatest digital transformation in the retail sector? The CEO, the CIO or COVID-19?
The shift in the retail landscape during 2020 has been unprecedented, and with a greater demand by online customers for secure payments, faster delivery and wider options, the future of retail has been accelerated and reinvented in a matter of months.
We interviewed Adam Warne, CIO at N Brown, about their digital journey, the cultural shift in productivity, how COVID-19 has impacted the retail sector and which learnings will be carried forward.
Take a look at the live session below.
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