The cost of getting customer experience wrong

Our latest report, Know Me or Lose Me, reveals just how high the stakes are, with over half of UK businesses saying poor customer experience has already cost them millions.

Despite increased investment in CX, many are still struggling with siloed data, outdated systems, and a lack of ownership when it comes to loyalty and personalisation.

So where do we go from here?

Join this exclusive webinar as we debate the findings and hear from CX experts including the leader who launched Tesco Clubcard on how to:

• Build a culture that truly puts the customer first

• Replace legacy systems with scalable, flexible architecture

• Make smarter decisions with unified customer intelligence

• Leverage AI to deliver relevance at scale