The Ministry of Justice supports millions of people across the UK every year, servicing 500 courts and tribunals. One key department, HM Courts & Tribunals Service (HMCTS), had embarked on an internally-led Digital Transformation programme to:
- Reduce costs by improving operational efficiency;
- Improve the experience and delivery of services to the public.
Like all transformation initiatives, the complexity ahead was daunting: HMCTS needed to introduce new technologies, embed new ways of working, and upskill their teams - and they needed to do it as quickly as possible.
AND Digitals' focus on accelerating digital capabilities by building products and upskilling teams simultaneously was an ideal match for the challenge ahead.