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The client

Global broadcaster

Our client is one of the oldest and largest global broadcasters, informing, educating and entertaining millions of people around the world.

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Key outcomes

Our coaching engagement delivered several key benefits, including:

  • Assurance Boosted confidence through validation of effective practices
  • Reliability Improved delivery predictability via process refinements
  • Insight Strengthened self-awareness by reflecting on progress and growth areas
The Challenge

Uncertainty in direction had caused decision paralysis

After a year of significant internal change, the team recognised the need to pause and reflect.

While they had made substantial progress, there was uncertainty about whether their current practices were effective and where to focus next. The leadership team offered access to Agile Delivery coaching, prompting the team to engage with a coach for an external perspective.

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THE SOLUTION

Agile Delivery coaching to provide a fresh, external perspective

Our Agile Delivery coach conducted a comprehensive engagement that included:

  • Attending team ceremonies to observe workflows and team dynamics.
  • Conducting one-on-one conversations with each team member to gather individual insights.
  • Providing a transparent assessment of the team’s strengths and areas for improvement.
  • Offering actionable recommendations, particularly around backlog refinement practices.
  • Categorising suggestions into quick wins and longer-term improvements to support prioritisation.

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The Results

Strategic guidance and support to achieve measurable performance improvements

The coaching engagement delivered several key benefits:

  • Validation and confidence: The team received reassurance that many of their current practices were effective, boosting morale and confidence.
  • Targeted improvements: Specific, actionable feedback enabled the team to implement focused changes, particularly in their refinement process.
  • Increased predictability: As a result of the improvements, the team experienced greater consistency in delivery and planning.
  • Enhanced self-awareness: The process encouraged the team to reflect on their journey and recognise the progress they had made.

Working with our client demonstrated the value of agile coaching in providing both strategic guidance and tactical support. By engaging with an external coach, the team was able to validate their progress, uncover new growth opportunities, and implement changes that led to measurable improvements in performance. Agile coaching proved to be a powerful catalyst for continuous improvement and team development.

Feel stuck in a cycle of uncertainty? See how a fresh perspective can help your team move from paralysis to performance.

Unlock your team's potential with Agile Delivery coaching. Contact us today to start your journey toward greater confidence, predictability, and success.

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